Plumbing/HVAC Lead

DUTIES & RESPONSIBILITIES

• Monitor and implement Mark Carpenter Plumbing processes and procedures.
• Provide weekly evaluations and reviews of the production and support staff that provides feedback on the individual/Mark Carpenter Plumbing performances towards reaching their respective goals and KPIs.
• Provide individual Coaching as required to train individuals on best ways to use Mark Carpenter Plumbing resources and selling systems to meet the customer’s needs.
• Run weekly training meetings to cover:
  • Sales practices
  • KPI reviews
  • Performance acknowledgments and awards
  • New products
  • Objection handling
  • Sales contests
  • Safety Concerns
  • Products issues
  • Manufacturer’s Training
• Act as a mentor to encourage individual growth.
• Motivate and encourage staff throughout Mark Carpenter Plumbing.
• Correct/modify/create/eliminate processes and procedures that fail to add value to Mark Carpenter Plumbing services or business results.

• Customer service orientation, both internal and external.

• Understand and properly use the pricing system in making recommendations.

• Determine customer satisfaction with follow-ups on all installation/services sold.

• Must have a good working knowledge of our products and services being offered. This may require additional study and training both on and off-site.

• Become knowledgeable of various municipalities' plan requirements, permit requirements, and submittal processes.

• Continuously improve knowledge of construction in general, and in particular how Mark Carpenter Plumbing operates to benefit the customer.

• Communicate with Field Installation Supervisor throughout each project to assure proper, prompt completion of the job.

• Establish goals, KPIs, and objectives for;

  • The business

  • Self

  • Service technicians

  • CSR's

    • Along with a plan of action to attain or exceed set goals.

• Measure and report on the goals, KPIs, and objectives.

• Hire and termination staff for the roles supervised.

• Provide corrective action, feedback, accountability, and make termination decisions for individuals that do not meet the goals and expectations of the Company.