Mark Carpenter's HVAC crew is polite and courteous, and they know what they are doing. Blake and Trent, the technicians, who came out for the diagnosis were extremely polite and extremely knowledgeable. Jennifer, who handled the calls and is now handling the install appointment, was delightful to deal with. She even managed after expressing my concern about my mother being in the heat for too long due to medications to get my appointment moved to a sooner date. Jennifer was not in any way sour about me asking as I have experienced from other companies.
The install crew Zach, Chance, and Trent were polite and kept things clean. The install was well done, and all my questions were answered as I was asking with no sign of hesitation.
- Tiger S.