Serving Clovis, Portales & Surrounding Areas
Plumbing / HVAC Lead Join the Mark Carpenter Plumbing, Heating & Air Family Today!

Plumbing/HVAC Lead

DUTIES & RESPONSIBILITIES

  • Monitor and implement Mark Carpenter Plumbing processes and procedures.
  • Provide weekly evaluations and reviews of the production and support staff that provides feedback on the individual/Mark Carpenter Plumbing performances towards reaching their respective goals and KPIs.
  • Provide individual Coaching as required to train individuals on best ways to use Mark Carpenter Plumbing resources and selling systems to meet the customer’s needs.
  • Run weekly training meetings to cover:
    • Sales practices
    • KPI reviews
    • Performance acknowledgments and awards
    • New products
    • Objection handling
    • Sales contests
    • Safety Concerns
    • Products issues
    • Manufacturer’s Training
  • Act as a mentor to encourage individual growth.
  • Motivate and encourage staff throughout Mark Carpenter Plumbing.
  • Correct/modify/create/eliminate processes and procedures that fail to add value to Mark Carpenter Plumbing services or business results.
  • Customer service orientation, both internal and external.

  • Understand and properly use the pricing system in making recommendations.

  • Determine customer satisfaction with follow-ups on all installation/services sold.

  • Must have a good working knowledge of our products and services being offered. This may require additional study and training both on and off-site.

  • Become knowledgeable of various municipalities' plan requirements, permit requirements, and submittal processes.

  • Continuously improve knowledge of construction in general, and in particular how Mark Carpenter Plumbing operates to benefit the customer.

  • Communicate with Field Installation Supervisor throughout each project to assure proper, prompt completion of the job.

  • Establish goals, KPIs, and objectives for;

    • The business

    • Self

    • Service technicians

    • CSR's

      • Along with a plan of action to attain or exceed set goals.

  • Measure and report on the goals, KPIs, and objectives.

  • Hire and termination staff for the roles supervised.

  • Provide corrective action, feedback, accountability, and make termination decisions for individuals that do not meet the goals and expectations of the Company.

Apply Today!

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