Plumbing/HVAC Apprentice

DUTIES & RESPONSIBILITIES

• Be willing to participate in following, helping, and assisting his assigned mentor in learning and preparing for becoming a tech.
• Perform other tasks as requested, including running parts, maintenance, janitorial, and clerical.
• Eventually provide routine maintenance, cleaning, and inspection of warm air furnaces, air conditioners, duct distribution systems, water heaters, and related piping and electrical.
• Assist consumers by providing information on options for improved operations of the HVAC equipment.
• Be able to identify and report all issues that arise that would keep the equipment from functioning properly.
• Communicate to the consumer on the proper operation and owner’s maintenance of the installed equipment. Answer related questions as to operation, features, and functions to the homeowner.
• Perform required documentation for each call, recording recommendations, repairs, accurate readings, and observations.
• Have the client sign the necessary paperwork and collect payments as directed.
• Customer service orientation.
• Must have a good working knowledge of our products and services being offered. This will require additional study and training both on and off-site.
• Continuously improve knowledge of construction in general, and how Mark Carpenter Plumbing operates to benefit the customer.
• Establish goals and objectives as they relate to the position, along with a plan of action to attain or exceed set goals.
• Regularly review and monitor progress against goals and seek assistance as needed.
• Communicate effectively with associates, superiors, vendors, and customers.
• Ask and obtain customer referrals and web recommendations.
• Possess superior interpersonal skills.
• Must be able to work under time and budgetary constraints and pressures.
• Efficiently manage his/her time and schedules.