Serving Clovis, Portales & Surrounding Areas
Dispatch Join the Mark Carpenter Plumbing, Heating & Air Family Today!

Dispatch Position

DUTIES & RESPONSIBILITIES

  • Schedule and book the service or sales appointments when clients and prospects call.
  • To dispatch, manage and allocate resources to meet the expectations of our clients.
  • Anticipate and mitigate conflicts in allocations of resources before it affects the client’s experience.
  • Confirm appointment with the clients before the arrival of our staff.
  • Follow up with phone calls upon completion of work performed.
  • Request that clients share positive experiences through reviews.
  • When an issue arises with client dissatisfaction, take immediate action to resolve.
  • Answer the phone quickly and professionally.
  • Call customers to confirm maintenance appointments and schedule, as necessary.
  • Work closely with Customer service to coordinate scheduling.
  • Offer new service agreements and renew existing service agreements.
  • Grow, monitor, and maintain the maintenance programs; update changes in ownership, add new install job information, and review reasons for non-renewals.
  • Receive, record, and maintain sales lead information, set appointments, as necessary.
  • Communicate clearly, precisely, and in a friendly manner. Take and deliver messages as appropriate. Ensure messages are received and follow up as appropriate.
  • Ensure the accurate capture, data entry, and maintenance of customer information.
  • Be familiar with our company, products, and services so many questions can be answered without consulting others.
  • Alert managers quickly to significant customer issues, serving as a champion of the client to our company.
  • Perform dispatching and scheduling of service technicians and other resources.
  • Win the confidence of new clients when they call for service or repairs.
  • Schedule the client appointment and assign/match qualified staff to perform the work.
  • Increase revenue from established customers and generate additional revenue from new customers by using proper sales techniques, problem-solving skills, and account management.
  • Follow-up on all leads, proposal, and potential sales until closed or lost.
  • Track lost sales.
  • Update the Customer Relationship Management (CRM) system for each interaction.
  • Perform customer satisfaction calls after each visit.
  • Ask for referrals and inform the client where and how to make them.
  • Have a good working knowledge of our products and services being offered. This may require additional study and training both on and off-site.

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  • Review Buzz association - https://www.reviewbuzz.com/web-widget/
  • Home Builders Association
  • Service Roundtable